SHIPPING & RETURNS

Customer Care

Our Promise
We stand behind our products and the culture they represent. Because our designs are
exclusive and garments may vary, all sales are final.
No Refunds / No Returns / No Exchanges

- Due to the limited nature of our drops, we do not offer refunds, returns, or exchanges.
- Exceptions may only be made if agreed upon by Fire Dept Brand management.
- For any order concerns, email: firedeptbrand@gmail.com

Shipping & Delivery
- Orders process in 2–3 business days.
- Tracking info sent when shipped.

Damaged / Incorrect Orders
- If your order arrives damaged or incorrect, email us within 7 days of delivery at
firedeptbrand@gmail.com with your order number and photos.
- Management will review and, if approved, arrange a replacement or resolution.
Support
- Questions about products, drops, or collaborations? Reach us at firedeptbrand@gmail.com
- Response time: 24–48 business hours.

Information We Collect
- You provide: name, email, shipping/billing address, payment details, order history,
messages sent to us.
- Automatically: device data, IP address, cookie/usage info for site performance and
personalization.

How We Use Information
- Fulfill and deliver orders, process payments, and provide support.
- Improve site performance, safety, and customer experience.
- Send transactional emails (order updates) and—if you opt in—marketing messages (you can

opt out anytime).

Sharing
- We share data with trusted service providers (e.g., payment processors, shipping carriers,
email platforms) only to operate our business.
- We do not sell your personal information.

Cookies & Tracking
- We use cookies to keep your cart, remember preferences, and analyze site use.
- You can control cookies in your browser settings; some features may not work without them.

Data Security & Retention
- We use reasonable administrative, technical, and physical safeguards.
- We retain information as long as needed for the purposes above or as required by law.
Your Choices
- Access, update, or delete your info by emailing firedeptbrand@gmail.com.
- Opt out of marketing via the unsubscribe link or email firedeptbrand@gmail.com.
Children’s Privacy
- Our site is not intended for children under 13. We do not knowingly collect their data.
Changes to This Policy
- We may update this policy; the “Effective Date” will reflect the latest version.

Contact
- Privacy questions or requests: firedeptbrand@gmail.com

Wholesale Inquiries
Let’s Build Together
Fire Dept Brand partners with select retailers and distributors who align with our culture and
exclusivity. Our designs are limited, and garment styles may change from drop to drop —
keeping every release unique.

What We Offer
- Competitive wholesale pricing on exclusive, limited-run designs
- Priority access to new drops (no guarantee on restocks)
- Co-branded campaign opportunities and asset kits
- Staff education support (sell-through tips, product knowledge)
Exclusivity Terms
- All sales are final. Due to the limited nature of our releases, we do not offer refunds, returns,
or exchanges.
- Garments may vary per drop, but designs remain exclusive to Fire Dept Brand.

- Allocation is based on availability and management approval.

How to Apply
Email firedeptbrand@gmail.com with:
- Business name and location(s)
- Resale/retail license or applicable documentation
- Buyer contact info
- Product categories and estimated monthly volume
- Socials/website (optional)

Minimums & Lead Times
- MOQs vary by product line and territory.
- Typical turnaround: 7–10 business days from payment and approval.
- Freight options and timelines confirmed at PO stage.
Support

All wholesale communication, POs, and asset requests: firedeptbrand@gmail.com